Frequently asked questions
The questions
referral partners
ask before they pre-screen.
For BHS liaisons, probation officers, managed-care plan coordinators, and discharge planners walking a resident through the Sober Stay pre-screen. If your question is not here, the intake team picks up live calls 24/7.
What we hear most
Nine answers
we keep on the wall.
MAT coverage, county service areas, the four-hour callback window, what to bring on move-in day, what to leave behind, and how family stays in the loop.
It is for case managers, probation, BHS liaisons, managed-care plan coordinators, and discharge planners who have a resident ready to step down. Submitting the pre-screen starts coverage verification (Medi-Cal / RBH enrollment) and reserves a counselor call within four business hours. It is not a reservation for a specific bed — placement happens on the call once we confirm a fit.
Still have questions?
The fastest path
is the pre-screen itself.
Five questions, one minute. Coverage verification and the 24-hour callback begin the moment we receive it. Calling is always an option.